Refund & Cancellation Policy
Last updated: 22 October 2026
This policy applies to payments made to ORDO360 (Proprietor: Anjali) for the Ordo360 service — that is, the plan base fee and prepaid wallet top-ups.
It does not apply to the money your own customers pay you for their orders. That money never reaches us; see section 4.
1. Cancelling your subscription
You can stop using Ordo360 at any time from your dashboard, or by writing to contact@ordo360.com. Cancellation takes effect at the end of the period you have already paid for; the service keeps working until then.
We do not charge a cancellation fee, and we do not renew a cancelled plan.
2. Plan fees and wallet top-ups are non-refundable
The plan base fee and any amount added to the prepaid wallet are non-refundable, including for a period that has been paid for but not fully used, and including any unused wallet balance left when an account is closed.
This is why the service starts with a free trial — 7 days or 300 AI replies, whichever runs out first — so the product can be tried in full before any money changes hands, and why the wallet has a low minimum top-up of ₹500 rather than a large one.
3. When we do refund
We refund in these cases:
- A duplicate payment. If the same plan fee or the same wallet top-up is charged more than once, the extra charge is refunded in full.
- A technical failure on our side. If money is deducted but the plan is not activated, or the wallet is not credited, and we cannot put it right, the amount is refunded in full.
Write to contact@ordo360.com with the payment reference, the amount and the date. We will acknowledge within 2 working days.
4. Refunds to your own customers
Orders placed with you are a transaction between you and your customer. Ordo360 does not collect, hold or process that money — payment links are created on your own Razorpay account and the money settles directly to your bank.
It follows that:
- Deciding whether to refund your customer, and actually making that refund, is your responsibility as the seller.
- Any payment gateway fee charged on the original payment or on the refund is borne by you, under your own agreement with your payment gateway.
- Ordo360 provides a button to start such a refund as a convenience. The refund itself is made by your payment gateway from your own balance, and whether it succeeds is between you and them.
5. Chargebacks
If a payment made to us is disputed with your bank or card issuer, we may suspend the account while the dispute is open. Please contact us first — most disputes come from a charge that is simply not recognised, and we can usually explain it the same day.
6. Contact
ORDO360 (Proprietor: Anjali)
485, VPO Bajina, Tosham, Bhiwani, Haryana 127111
Email: contact@ordo360.com
Phone: +91 7988688862